(Do check out the post on 'Standford d.school's Design Thinking - Virtual Crash Course')
Now, one of the major industries facing strong headwinds in the digital era, with smartphones and smarter machines, is the services industry.
HfsResearch recently hosted a webinar with eminent industry panelists to discuss and debate this subject. Do watch this to gain some key insights, and how this may help you to plan for the next wave.
(Source: www.hfsresearch.com)